FAQ
General
Q: What products do you offer? A: We offer a wide range of products including electronics, home appliances, clothing, accessories, and much more. Explore our collections to find what suits your needs.
Q: Do you ship internationally? A: Yes, we ship products worldwide. Please check our shipping policy for more details on shipping times and costs.
Q: How can I contact customer support? A: You can reach our customer support team via email at support@realgroupuae.com or through our contact form on the website. We aim to respond within 24 hours.
Orders and Payment
Q: What payment methods do you accept? A: We accept various payment methods including credit/debit cards, PayPal, and other secure payment options. Please see our payment options page for more information.
Q: Can I cancel or modify my order after placing it? A: Once an order is placed, it is processed immediately. Please contact customer support as soon as possible if you need to cancel or modify your order. We will do our best to assist you.
Q: How can I track my order? A: After your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
Shipping
Q: What are the shipping costs? A: Shipping costs vary depending on the destination and the weight of the package. You can view the shipping costs at checkout before completing your purchase.
Q: How long does shipping take? A: Shipping times vary based on your location. Generally, it takes 7-21 business days for international shipping. Please refer to our shipping policy for more details.
Q: Do you offer expedited shipping? A: Yes, we offer expedited shipping options for an additional fee. You can choose this option at checkout if available.
Returns and Refunds
Q: What is your return policy? A: We offer a 30-day return policy on most products. Items must be unused, in their original packaging, and in the same condition as when received. Please read our return policy for full details.
Q: How do I initiate a return? A: To initiate a return, please contact our customer support team with your order number and reason for return. We will provide you with the return instructions.
Q: Who pays for return shipping? A: The customer is responsible for return shipping costs unless the item is defective or incorrect. In such cases, we will cover the return shipping costs.
Q: When will I receive my refund? A: Once we receive and inspect your returned item, we will process your refund. It usually takes 5-7 business days for the refund to appear on your original method of payment.
Product Information
Q: Are your products authentic? A: Yes, all our products are 100% authentic and sourced from reputable suppliers. We guarantee the quality and authenticity of every item we sell.
Q: Do you offer product warranties? A: Some of our products come with manufacturer warranties. Please check the product description for warranty information or contact us for more details.
Miscellaneous
Q: How can I leave a review for a product? A: We value your feedback! After receiving your order, you will receive an email invitation to leave a review. You can also leave reviews directly on the product page.
Q: Do you offer gift cards? A: Yes, we offer digital gift cards that can be purchased on our website. Gift cards can be used towards any purchase on our store.
Q: How can I stay updated on new products and promotions? A: Sign up for our newsletter to receive updates on new products, special offers, and promotions. You can also follow us on our social media channels.